Returns and exchanges

If you live within EU are not satisfied with your product you have the possibility to return it within 14 days after you have received the item(s). You will receive a full refund for the it, excluding the return cost for the item. The product that you return must be in perfect condition, and not used or washed. Returns will only be accepted if the products are returned with the original labels still attached to every product. If you have the original receipt that comes with the shipment, please send together with the returned products so that we have all information.

If you live outside the EU you may return and/or exchange your merchandize within 30 days after receiving your item(s).

If you have any questions about your return or exchange please send an email to Hello@hipknitshop.com or call +004793291575 for personal assistanse.

If you receive, and/or have placed an order, and wish to exchange a product you need to : place a new order for the desired product and return the product and/or cancel the initial order containing the product.
The product(s) need to be in perfect condition, not washed/used, and labels on.

 

How to return
  1. Send an email to HipKnitShop, Hello@hipknitshop.com, and we will discuss the best way for you to return your product. Let us know who you are, what you are sending back, what’s wrong and if you need a refund or exchange.
  2. Pack your garment in suitable package bag/box (re-use our packaging if possible). Mark your package Return Goods.
  3. Please ship the items in the post to us, use a recorded service to make sure they arrive safely. Returns/Exchanges should be sent to the following address: HipKnitShop, Trettliveien 41, 8011 Bodo, Norway.
  4. We will take care of everything when your goods arrive back and we’ll let you know if there’s anything we need to talk to you about. Please remember that all costs for returns is yours. Unfortunately we cannot track your returned order, but if you have any queries, we are happy to help you. For claims or errors, however, HipKnitShop of course takes all additional charges.
  5. If your order was paid with a credit card, the money will be transferred to the card used at the purchase. If you used PayPal, the money will be returned to your PayPal account. These transactions can take up to 3-8 bank days.
  6. When we’ve accepted your return and transferred the money, you will here from us.

Costs for return claims

HipKnitshop is not responsible for shipping costs that may incur regarding the return of a product. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after HipKnitShop receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any other charges that may incur will not be refunded by HipKnitShop.

 

Claims
As a customer you are responsible for unboxing your order and checking that the goods are faultless as soon as possible after delivery. If you have received products that are damaged or if the good has another defect, please contact us at Hello@hipknitshop.com before returing the good(s). Please attach a picture detailing the damage and/or defect. When returning the goods you as a customer are responsible for getting the goods back to us in desired condition. HipKnitShop will compensate you costs incurred in returning the products if the goods are proven damaged and/or defect.